Integrated with QAD Enterprise Applications (QAD EA®), Microsoft® Dynamics CRM's Configurability and Functions - Like Workflow Automation & Ad-Hoc Analytics - Will Allow Your Sales, Marketing and Service Staff to Easily Share Information to Improve Customer Relations
Microsoft Dynamics CRM 2011 is flexible and familiar and fits your business. Unlike other CRM solutions, it gives you a choice in three key areas:
Deploy On-Demand or On-Premise - and Easily Switch Options if Your Needs Change
Buy it Outright, Finance or Subscribe
Use it within Microsoft Office Outlook, a Web-Browser, a Custom Portal, a Microsoft Office SharePoint Portal, or a Mobile Device
Top 10 Microsoft Dynamics CRM 2011 Features:
New Business Intelligence Functionality - Users can quickly configure multiple dashboards to monitor business performance. Dashboards can be set up for individual or shared use, and can include inline charts with drill-down intelligence to visually navigate data, identify trends and uncover new insights
Tight Integration with Microsoft Office - A New Office 2010 contextual ribbon for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM browser clients. The ribbon delivers consistent, familiar navigation and user experience
Advanced User Personalization - Allows users to configure their workplaces to meet their specific roles and information needs. Personalizing a workspace allows users to set the default pane and tab that displays when they open Microsoft Dynamics CRM Online. Users also have control over what links appear in the workplace view, how many records appear in lists, how numbers and dates display, and the language they want to use. Finally, users can combine these personalized features with the new dashboard feature to create a personalized dashboard for their default view
Integration with SharePoint - Integrates with SharePoint Server's document management through contextual documents repositories
Role-Based Forms and Views - Displays forms and views based on user roles. This role-tailored design ensures that users have fast access to the relevant information they need. Role-based forms and views also prevent users from seeing data that they are not authorized to view
Better Configuration Capabilities - Dynamics CRM 2011 makes it easier for businesses to configure solutions, either for themselves or third-parties. Some key features are: custom activities and communications; field-level security; data auditing; tailored form experience; and an improved knowledge base
Customizing and Sharing - Introduces what the vendor calls 'solutions,' which are ways to save customizations and share them with others. Users can create a solution or import a solution created by a developer outside the organization. A managed solution can only be edited by a specific user. An unmanaged one can be edited by any user with an appropriate role. A solution can have version numbering, relationships with entities and other components, and security features based on user roles
Interactive Process Dialogs - Dialogs help companies to collect and process information using step-by-step scripts. At the most basic level, companies can use dialogs to guide customer interactions and internal processes. At another level, dialogs can be used to increase performance and versatility by incorporating workflow logic. This logic invokes automated tasks using the responses a customer or user makes during a dialog script
Microsoft Dynamics Marketplace - Microsoft Dynamics Marketplace is an online solutions catalog that helps developers accelerate and extend their Microsoft Dynamics CRM Online implementations. The marketplace is fully integrated with Microsoft Dynamics CRM 2011. Customers will be able to access Microsoft Dynamics Marketplace from within Microsoft Dynamics CRM to search and download applications and connect with Microsoft partners
Cloud Development and Deployment - Allows developers to take advantage of Windows Azure to develop and deploy custom code for Microsoft Dynamics CRM Online using tools such as Visual Studio. Developers can use Microsoft .NET Framework 4.0 to incorporate Microsoft Silverlight, Windows Communication Foundation, and .NET Language Integrated Query (LINQ) into their cloud solutions
